Industry Served: Consumer & Retail
Rose Solution: Help Desk
Case Study Overview

Business Problem
Upgrade to Access 2007 could impact 150 user developed applications that effect the operations at both corporate offices and geographically disperse plants.

Rose Value Proposition
Provide a help desk of MS Access 2007 experts with conversion experience to respond to problems encountered from the upgrade.
Results
  • Facilities successfully upgraded.
  • All issues resolved.
  • Upgrade completed ahead of schedule.
Industry Served: Consumer & Retail
Rose Solution: Help Desk

Business Problem
The customer was preparing to upgrade to MS Access 2007 on their desktops that were located at 16 plants and corporate offices across the country. Over the years, the users had developed 150 Access applications to meet various business needs for the customer. The customer needed a vendor that could respond to problems encountered by the 150 Access database owners as the deployment was implemented. The customer wanted to have a one-stop help desk to troubleshoot or, perhaps, take delivery of problem databases and re-engineer the databases to work in the new environment.

Rose Value Proposition
Rose staffed a remote help desk for the customer that was available on a daily basis from 7am to 7pm through e-mail, chat, telephone or remote connection throughout the duration of the upgrade. The Rose help desk included experts in MS Access 2007 with experience in conversion to Access 2007.

Results
The customer's facilities were successfully upgraded to Access 2007, and all issues submitted to the help desk were resolved in a timely manner. This allowed the upgrade to be completed before the originally scheduled implementation date.

Questions?
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