Industry Served: Consumer & Retail
Rose Solution: DPOP
Case Study Overview

Business Problem
Unacceptable performance for the e-commerce website and telephone system, resulting in customer and employee frustration.

Rose Value Proposition
Identification and implementation of the appropriate strategy for reducing  response time.
Results
  • Sub-second response times for both the website and telephone system instead of one to two minute waits.
  • Faster generation of revenue for the customer.
  • Increased user satisfaction.
Industry Served: Consumer & Retail
Rose Solution: DPOP

Business Problem
The customer utilizes a website and the telephone for filling prescriptions. Both the website and telephone systems had unstable performance. For the website user, response times of over two minutes were being experienced between screens. For the telephone users, response times for the customer's employees to assist took over a minute which caused frustration for the caller.

Rose Value Proposition
Using the proven Database Performance and Optimization Practice (DPOP) performance analysis methodology, Rose International was able to quickly identify the problematic areas, and provided a report of areas needing performance improvement. While all previous analysis by the customer focused on database I/O workload distribution, Rose's DPOP solution focused on eliminating I/O.

Results
As a result of utilizing the DPOP service, the response time for all suffering transactions on both the customer's website and telephone support became sub-second. This massive reduction in elapsed time, spread over tens of thousands of users, had a significant impact on the bottom line for the customer, since revenue could be generated at a far faster pace.

Questions?
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