Industry Served: Financial
Rose Solution: Large-Scale Platform Conversion
Customer acquired a large financial organization, and faced the need to create consistency across system platforms used by a banking division to interact with thousands of commercial clients. It needed to convert clients to a new go-forward platform from the system that was in use at the acquired company. Due to the sensitive nature of converting existing clients over to a new platform, it was imperative that a dedicated team of technical specialists with strong customer service and planning skills would execute this effort. The team also needed to be stable over time to ensure that the same people would maintain the relationship with customers for the entire duration of the conversion effort, through cut-over and post-implementation.
Rose Value Proposition
Using our extensive understanding of information technology, project management and customer service roles, Rose was able to define an effective profile for prospective team members for our customer's effort. Following the initial experience with our team members, our customer decided to staff the entire team with Rose resources for this multi-year effort.
Rather than organizing this project as a short-term effort over the course of several months, our customer recognized the value of leveraging quality teams over a longer period of time with a first-rate client experience throughout the effort. This eliminated any unnecessary risks to the relationships with clients and offered much more flexibility for unforeseen schedule changes. As a result of the partnership with Rose, our customer was able to effectively manage the conversion effort with its clients. The deployment of quality teams for a longer duration also reduced the total need for facilities, workspace, training and supervision. Our customer also gained the insight that other critical efforts should be managed with a similar strategy, and is planning to execute several more in partnership with Rose.